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Your aches and pains are our priority
Call: 01530 588557

Privacy Policy

What is a Privacy Notice?

Under data protection law you, as client of ProPhysio Midlands Limited, have specific rights.  To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice.

Who We Are

We are ProPhysio Midlands Limited, Elford House, 6b Elford Street, Ashby de la Zouch, Leicestershire, LE65 1HH, telephone number 01530 588557 email address admin@prophysiomidlands.co.uk

For the purposes of processing your personal data we are the Controller.

The Personal Data We Process and What We Do with It

We record and use the following categories of personal data which may include:-

  • name
  • address
  • telephone numbers
  • email address
  • date of birth
  • health and treatment details
  • occupation

Sharing Your Personal Data

We only share your personal data with your explicit consent, where, for example we need to contact a third party regarding your treatment.  Where third parties are used by us to store your personal data, we ensure they are compliant with the data protection law.

Retaining Your Personal Data

Whilst you are client of us we will continue to store and use your personal data.  We will retain your personal data for a period no greater than 8 years from the last treatment date. Limited information will be retained within our accounts systems indefinitely to maintain the integrity of the data.

Your Rights

As we process your personal data, you have certain rights. These are:

  • a right of access
  • a right of rectification
  • a right of erasure
  • a right to restrict processing

You may request a copy of your data at any time. Please make such a request in writing or by email to us, at the address shown above. Please provide the following information:

  • your name
  • address
  • telephone number
  • email address
  • details of the information you require.

If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact us directly and any necessary corrections to your data will be made without undue delay.

If you believe we should erase your data, please contact us, at the address shown above.

If you wish us to stop storing or using your data, please contact as, at the address shown above.

Where you have provided explicit consent for us to use your data you have a right to withdraw this consent at any time.

Data Breaches

Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the person who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.

Should You Wish to Complain

You can contact the ICO via their website: www.ico.org.uk should you wish to make a complaint about the way we are processing your personal data.

Automated Decision Making and Profiling

We do not use any system which uses automated decision making or profiling in respect of your personal data.

 

Further information regarding our website usage

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

How we use cookies 

We sometimes place small data files on your computer. These are known as cookies. Most websites do this.

They improve things by:

  • remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
  • measuring how you use the website so we can make sure it meets your needs

These cookies aren’t used to identify you personally. They’re just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish. We do not store any personal information in the cookies - nor do we place any cookies relating to advertising on the website.

To learn more about cookies and how to manage them, visit AboutCookies.org. Or please read on to find out more about how and where we use cookies.

Measuring website usage (Google Analytics)

We use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data with third parties. You can get more information on the cookies that Google Analytics stores in your browser at this link.

Highlighting menus and logging onto the website

If you log into this website (to administer the content, comment on a blog, carry out a purchase etc) then we store any details that we need to on our server. To link your "session" data on our server with your browser session a small cookie is placed in your browser - containing an anonymised link to the session. As soon as you close your browser this session cookie is deleted.

We determine that both these types of cookies are essential to the running of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Happy Customers

quote_open

I would not consider going anywhere else.quote_close

Julian Critchlow

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