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Your aches and pains are our priority
Call: 01530 588557

FAQs

How soon can I be seen by a physio?

Patients can normally be seen within 24 hours of booking their appointment.

Do I need a referral from my doctor?

Patients can self refer or can be referred by their G.P., Consultant, Company Doctor or Insurance Company. (Some insurance companies may require a referral from your doctor before treatment commences.)

What should I wear when I come for my appointment?

Please wear suitable clothing according to which body part needs treating. We suggest wearing loose fitting clothes you feel comfortable in and possibly bring a pair of shorts with you, if appropriate to the area being treated.

Can I bring a chaperone with me?

Please feel free to bring a chaperone to your appointments. This is a legal requirement with patients under the age of 16 and often helpful to us if you feel your memory doesn’t serve you well and another pair of ears would be helpful to remember information provided. Some people also feel more comfortable if a friend or family member accompanies them.

Can I use my Private Medical Insurance?

ProPhysio is recognised by all the major private medical health insurance companies. Usually a patient has to be referred by their G.P. or Specialist. We recommend that individual policy conditions relating to your claim are checked with the insurance company before treatment is commenced. You may require a treatment authorisation number from some companies. Please bring any relevant paperwork with you to your first appointment. We invoice the insurance companies for you and they mainly pay us directly.

What happens if I need to cancel my appointment?

If you need to cancel or re-arrange your appointment please give us at least 24 hours notice.

Please note that if an appointment is missed or 24 hours notice not given you may be charged 50% of the treatment fee.

We understand that sometimes unforeseen circumstances may lead to non-attendance at short notice. In this situation a non-attendance charge will be imposed at the discretion of your physiotherapist.

Can I have treatment at ProPhysio through the NHS?

At present we have not acquired any contracts with Primary Care Trusts or G.P.s for the provision of NHS Treatment. We therefore don’t provide any NHS funded treatment.

What should I expect from my first appointment?

On arrival the receptionist will ask you to complete a patient registration form. This will give us some basic contact details and information about yourself. Your physiotherapist will then ask you a series of questions aimed at gaining vital information about your problem. This will relate to the history of your condition, if possible the causes, the location of your symptoms etc. The physiotherapist will then carry out a thorough physical assessment of your problem. After the initial assessment you can expect to be given a diagnosis and information relating to whether your condition is appropriate for physiotherapy and the likely course of treatment needed. During your first appointment in most cases, if appropriate, some treatment will be provided.

How long will my session last

Appointment sessions last approximately 40 minutes but this can vary slightly depending on your circumstances, or on the insurance company you are with.

How soon will I see any improvement?

This is dependent on your problem and your response to treatment. On your initial session, the physiotherapist should be able to provide an estimate of how many further sessions will be necessary.

What happens if my condition requires further investigation?

ProPhysio has close links with G.P.s, leading surgeons, consultants, podiatrists and other healthcare specialists. Your physiotherapist will be able to liaise with these professionals and refer you to them for their expert opinions and possible investigations should this be necessary. (e.g. X-rays, MRI scans, ultrasound) This is important to ensure you have the best, most efficient treatment possible.

What payment methods do you accept?

Payment will be requested after each treatment session. We accept credit and debit cards, cash and cheques. Payment is also accepted via private medical insurance.

Happy Customers

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Very professional, gives you excellent information and advice, made me very comfortable and restored my faith in Physio. quote_close

Catherine Matthews